Seattle Avionics Software "Corporate" Aircraft

For general information about Seattle Avionics or our products:

Web: www.SeattleAvionics.com
Email: info@SeattleAvionics.com
Phone: +1.425.806.0249
Fax: +1.425.420.1632

Mail:
Seattle Avionics, Inc.
19825 141st Place NE
2nd Floor
Woodinville, WA 98072

For purchase or sales information:
Email: sales@SeattleAvionics.com

For customer service:
Email: customerservice@SeattleAvionics.com

For technical support:
Web: http://www.SeattleAvionics.com/faq.shtml
Email: support@SeattleAvionics.com

To change your email address in our database:
Web: http://www.SeattleAvionics.com/ChangeEmail.aspx

Software Returns :
Seattle Avionics provides free, easy access to self-running online product demonstrations, free trial versions of our software and free use of Voyager FreeFlight.  Therefore, once purchased, software may not be returned or any refunds granted.

Annual ChartData and AV8OR ACE Subscriptions:
Voyager Flight Software System Modules and SA's proprietary digital navigational charts and data are kept up-to-date via ChartData program update subscriptions.  Subscriptions are non-refundable and automatically renewed unless you contact us to cancel a future renewal.

Hardware and Configuration Purchases
Hardware is subject to a 15 day (after receiving the product) acceptance period during which the hardware may be returned but is subject to a 20% restocking fee.  Hardware may not be returned after that period.  All hardware warranties are through the equipment manufacturer, not Seattle Avionics.  All hardware returns require an RMA (Return Merchandise Authorization) number.  Hardware returned without a valid RMA number will not be accepted.

Shipping & Handling fees  
Shipping, handling and insurance are not refundable.

Discount Sale, Tradeshow, and Clearance Products
Discounted products (any product sold at less than regular full list price) purchased from Seattle Avionics Software are not eligible for return or refund.  They are nonrefundable and sold on an “as is” basis.

Seattle Avionics respects each individuals right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at Seattle Avionics' Web site.

Part I. Information Collection
Seattle Avionics collects information at several points. The Web site, like virtually all Web sites, logs the IP address of each 'hit'. We also use cookies but no personally identifying information is used. Our applications require activation over the Internet, requiring your name and email address. This gives each installation a unique 'serial number. Each installation, if the application includes a Feedback or Update feature, may send that serial number when it accesses our Web site. This is necessary to verify, in the case of updates, whether or not each installation is eligible for an update (if updates require a paid-for subscription, for example). At the time of activation, we also capture some information about your computer such as the CPU type and speed, operating system and RAM. These may be used for diagnostic and marketing purposes. We may also ask for other information, such as your address, pilot or aircraft information, etc. for additional marketing purposes.

We do not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.

We employ cookies. A cookie is a small text file that our Web server places on a users computer hard drive to be a unique identifier. Cookies enable us to track usage patterns and deliver customized content to users. Our cookies do not have an expiration date. Our cookies do not collect personally identifiable information.

Part II. Information Usage.
The information collected by Seattle Avionics will be used to tell our customers about updates, bugs, new products, etc.. Users who provide information may receive email announcements or mail announcements.

Registered users may receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive some of these types of communications.

The information we collect may be used to create customer profiles based on browsing or purchasing history. We may supplement information collected at our Web site with data from other sources.

We may share data with the following third parties: shipping companies, credit card companies, etc.. These third parties will use the information as necessary to complete the transaction.  We also may share some data with partner companies when we work with them to jointly produce products or when we produce ChartData for their system.

We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.

Please check back to this page periodically for potential changes to any of these policies.

Part III. Access to Information
Seattle Avionics maintains the accuracy of our information by user-supplied voluntary updates. Users may access their own personal information and contact us about inaccuracies they may find.

Part IV. Problem Resolution
If problems arise, users may contact us by email or telephone. We are committed to resolving disputes quickly.

Part V. Data Storage and Security Seattle Avionics protects user information with a number of security measures including SSL encryption, secure servers, firewalls and other technology and procedures used to protect consumer privacy.

If you have any further questions about privacy or security, please contact us by sending an email to: info@SeattleAvionics.com.

All images, logos, symbols are ©2003-2011 Seattle Avionics, Inc.
Voyager Flight Software System, SkyPad, SmartPlan, SmartPlates, PlatePacks, SmartFuel, SmartRouter, SmartPlates for the PocketPC ©2003-2011 Seattle Avionics Software, Inc.
Globe Icons with Aviation and Navigation Symbols ©2005-2011 Seattle Avionics Software, Inc.